 Provide expertise related to retrieving the best possible flight reservation as per the customer needs. Balanced daily transactions including bank deposits. Operated photocopiers, fax machines, and other office equipment, also prepared mailings; and answered telephones and delivered messages. Maintained complete knowledge of and complied with all departmental policies/service procedures/standards. Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. Average Airline Reservations Clerk salaries for job postings in Ohio are 4% lower than average Airline Reservations Clerk salaries for job postings nationwide. Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service. Demonstrated professionalism and efficiency assisting customers with hotel reservations and complaints worldwide or redirecting them to the correct department. Obtained vaccination information on pets by making outbound calls to several veterinarian offices. Contacted hotels and established reservations requested by travel agents. Researched and responded to vendor statements, phone calls and discrepancies. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Created and confirming room reservations and presenting documentation for collection of payments from departing guests. Complete accurate demographic and insurance information, including verification of insurance according to private, Medicaid, and/or Medicare guidelines. Handled incoming mail and distributed inter-building correspondence Handled outgoing mail according to designated outgoing routes Handle procurement tasks for office supplies. Maintain a high level of customer service for all customers, while ensuring that company standards are followed. Contacted clients and travel agents advising travel conveyance changes and reservation confirmations. Correct errors in ticket purchases and account information. Recommend local restaurants and provide directions to local attractions. Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Processed credit card/ debit card transactions. Track goods or materials. Sorted/analyzed mail for expedited distribution to appropriate departments. What We Do. Coordinated and cooperated with other hotel departments to provide the best customer service to the guests. The main duty of travel and reservation agents is to make reservations. Average Airline Reservations Clerk salaries for job postings in Washington are 1% higher than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in West Virginia are 6% lower than average Airline Reservations Clerk salaries for job postings nationwide. DEFINITION: Make and confirm reservations for passengers and sell tickets for airline. Average Airline Reservations Clerk salaries for job postings in Utah are 22% lower than average Airline Reservations Clerk salaries for job postings nationwide. Increased hotel occupancy by booking room reservations and making corrections and adjustments to existing reservations. … Called states or fax applications to states, received permit over fax machines and transmitted to driver or customer as requested. Prepared daily reports and journal entries. Demonstrate strong verbal and written communication skills, a professional attitude. Received inbound calls to make hotel reservations for guests. Assisted rangers with radio communications. Assisted in, booking, editing, and canceling reservations, while greeting guests and delivering exceptional customer service. Average Airline Reservations Clerk salaries for job postings in North Dakota are 11% lower than average Airline Reservations Clerk salaries for job postings nationwide. Blocked hotel rooms for individual guest and group bookings. Preformed necessary housekeeping and maintenance when housekeeping and maintenance staff were not available. Trained in monitoring room availability using Opera PMS Systems while fostering strong working relationships with all hotel departments. Verified that personal and payment information on guest accounts was accurate and complete. Contacted housekeeping or maintenance staff when problems were noticed and/or reported. Provide excellent service to clients through answering phone calls, setting and preparing appointments, and greeting guests upon arrival. Worked from on-line database in communicating with pharmacies, hospitals, and medical providers in validation of Medicaid services and eligibility. Process all reservation requests from customers. Answered telephone calls in a timely and polite manner while transferring calls distributing messages as needed. Complete reservations using LMS for casino members and non members. Established reservations by obtaining and entering guest information in reservations system; obtaining proof of payment information. Advised passengers of interruptions in their travel plans and recommended alternate travel arrangements based on individual needs. Airport Sales Agent Employees perform all airport functions at the ticket counter and boarding gate relating to ticketing, boarding and deplaning passengers, checking baggage, making or changing reservations and … Answered and directed customer inquiries regarding travel directions, shopping, dining and entertainment recommendations. In fact, many Reservation Clerk jobs require experience in a role such as Cashier. Assisted customers with making room reservation using AS400, LMS, and Passkey systems. Facilitated inter-departmental communication to effectively provide customer support. Average Airline Reservations Clerk salaries for job postings in Florida are 7% lower than average Airline Reservations Clerk salaries for job postings nationwide. Trained to maximize revenue through various sales techniques. Provided excellent customer service to clients in English and Spanish. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver). Disclaimer: The staff at MastersInPsychologyGuide.com strives to provide information on this website that is accurate, complete Make and confirm transportation and hotel reservations. Provided accurate information regarding customer service concerns, itinerary changes, domestic flight availability, and arrival and departure times,. Average Airline Reservations Clerk salaries for job postings in California are 7% higher than average Airline Reservations Clerk salaries for job postings nationwide. Schedule service appointments for Lexus customers Resolve customer complaints and report campground emergencies. Maintained nightly office cleaning assisted reservation clerks when needed. Supervised and trained 18 reservations clerk. Make Reservations night audit when applicable. Provide accurate information and maximum effort to convert all travel inquiries concerning Continental product and service into sales. inquiries. Perform front office procedures: Check-ins. Resolved customer complaints by listening and communicating effectively that resulted in improving customer/company relations. Job Description for Reservation Agent. Print daily hotel departure and room availability reports and distributed to necessary staff for maintenance and check-outs. credit card numbers, home addresses and phone numbers. Provide customer service to guests calling in and staying in hotel. Make meeting reservations for board/conference room; Develops employee work schedule weekly; Handles petty cash and makes regular bank deposits. Dispatch Average Airline Reservations Clerk salaries for job postings in Nevada are 22% lower than average Airline Reservations Clerk salaries for job postings nationwide. Provided customer service over the phone to customers making reservations to stay in the hotel. Scheduled reservations for numerous hotel locations delivering excellent customer service. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. ! All salary source data is public. Inputted heavy volume of data entry into computerized system. Managed front office reception area by cleaning and organizing desk and visitor lobby.2013 Graduate2013-Present. Comply with Company policies and procedures related to customer service standards, safety and security procedures. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Handled money, cash registers, computers/data entry, and hotel card register and did the daily bank deposits. Ink register, change register and credit card tape as needed. Examined documents for completeness, accuracy and legality.COMMUNICATION. Checking Baggage. Answered all incoming phone calls to the hotel via PBX and ensured they were transferred to the appropriate person or department. Faxed reservations/orders to personnel's commanding officers and operation facilities. Average Airline Reservations Clerk salaries for job postings in Hawaii are 37% lower than average Airline Reservations Clerk salaries for job postings nationwide. Provide accurate information to guests and communicate information to different departments to maintain a certain level of service. Managed all reservations for 410 rooms to include VIP Protocol and Group reservations. Answer phone inquiries concerning room availability, rates, company information and surrounding area information. Record customer information for office records and made appropriate changes upon receipt of ticketing, cancellation and other pertinent information. Utilized resources and made outbound calls to respond to customer inquiries and requests, and resolved issues efficiently and professionally. You may find that experience in other jobs will help you become a Reservation Clerk. Processed credit card, and cash payments. Inform Guests with Keen Knowledge of Hotel Services and Local/City Events General office procedures and data entry of appraisals, scanning documents and uploading photos. Assisted military personnel with personal travel arrangements, making reservation, collecting payments and issuing of tickets. Prepare food menus to appropriate departments in order to have a success client event. Managed high volume reception area while efficiently distributing documents, managing incoming calls and scheduling. All brand names are trademarks of their respective owners. Worked as customer service representative and night auditor. Answer questions about property facilities/services and room accommodations, and to maximize revenue. Communicated and interacted effectively with co-workers, the general public and various state, federal, and local government representatives. Coordinate front office activities of hotels or motels.. Answer incoming phone calls from parents/schools and general public requesting information regarding attendance/truancy policies etc. Liaised for VIP guests to coordinate stays. Demonstrated outstanding guest service that reflects five-star, five-diamond service culture in every customer interaction. Worked as an Operator booking and canceling hotel reservations. Required to know details on over 200+ rental properties to provide accurate information to potential customers. Handle all aspects of ticketing and checking in of customers by operating a computerized point-of-sale system, boarding, baggage service and reservations. Train new employees in their job duties Assisted general public in completing applications for Community Development programs, reviewed information to ensure completeness and accuracy. Processed reservation accommodations and services related to guest arrival and departure. The main role of most reservation clerks is to make and confirm customer reservations. Achieved and exceeded sales goals for Pebble Beach Resorts. Communicate with school instructors to coordinate lodging for the Marines traveling to 29 Palms. Reservation Manager Duties and responsibilities, Responsible for managing all aspects of reservation department in the absence or Reservation Manager. Entered credit purchases in the payment system, verifying customer identification with the credit card information. Entered data into the computer. Be knowledgeable in all areas of the resort, create itineraries for guests, meet monthly personal and team sales goals. Answered and distributed Incoming calls via the PBX Console equipment to communicate incoming, outgoing, and interoffice relations. Average Airline Reservations Clerk salaries for job postings in Wyoming are 17% lower than average Airline Reservations Clerk salaries for job postings nationwide. Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations. Maintained computerized inventories of available passenger suites and provided information regarding reservations and available suites. Average Airline Reservations Clerk salaries for job postings in Colorado are 11% lower than average Airline Reservations Clerk salaries for job postings nationwide. Average Airline Reservations Clerk salaries for job postings in Alabama are 1% higher than average Airline Reservations Clerk salaries for job postings nationwide. Utilized American Airlines SABRE automated reservations computer system for airline and rental car reservations. computer and the overall hotel computer system. Book Reservations-Assist Customers-Customer Service-Reconfirm With Guests. Average Airline Reservations Clerk salaries for job postings in Virginia are the same as average Airline Reservations Clerk salaries for job postings nationwide. Faxed copies of documents as well as dealing with personal customer information. Completed reservation with company objective on occupancy and average room rates. Average Airline Reservations Clerk salaries for job postings in Kentucky are 15% lower than average Airline Reservations Clerk salaries for job postings nationwide. Presented a professional and hospitable image while following company standards … This is also a huge … Through a combination of presentations, demos, and hands-on labs, participants explore and deploy solution elements, including infrastructure components such as networks, systems and applications services. Demonstrated flexibility in satisfying customer demands in a high volume production environment. Gathered demographic information and credit card numbers for reservations. Comply with transportation contractual agreements for Medicaid and DMH clients. Answered all guest inquiries while maintaining current knowledge/familiarity with all hotel services/features and local attractions. In addition, they earn an average bonus of $789. Answer and respond to customers on reservation inquiries. Average Airline Reservations Clerk salaries for job postings in Delaware are 12% lower than average Airline Reservations Clerk salaries for job postings nationwide. Navigated through their updated computer based technology to keep the customer information secure and protected. Reservation Agent Requirements: High school diploma. Accommodate individual/group/ VIP's booking as per the arrival list and departure. Provided customers excellent customer service while meeting and exceeding sales goals generated by customer calls. Answered phone calls Prepare daily reports and account for deposits of up to $2000. Average Airline Reservations Clerk salaries for job postings in New York are 21% higher than average Airline Reservations Clerk salaries for job postings nationwide. Assisted customers with room reservations, and check-ins. Input reservations that came in by fax Registered customers by filing and data entry Other reservation clerks give travel advice and recommendations to customers. Contacted housekeeping and maintenance staff as appropriate. Average Airline Reservations Clerk salaries for job postings in Iowa are 2% lower than average Airline Reservations Clerk salaries for job postings nationwide. Saw that reservations were filled out and in order daily, Campground maintenance, Campground information guide. Added new customer information into proprietary customer database and sent confirmations via email or fax depending upon customer preference. Ordered office supplies and performed general clerical duties as needed. Promoted hotel services with enthusiasm, demonstrating the hotel's superiority. Conducted night audit to reconcile daily monetary activity. Achieved sales goals and exceeded productivity requirements. Answered multi-line phone system to provide customer service and to assist campers with making reservations. Their job is to assist customers with the planning and booking aspect of … Answered queries regarding the facility's services, charges, dining facilities, sports facilities and travel directions. Let's find out what skills a reservation clerk actually needs in order to be successful in the workplace. Scheduled all meeting event space and conference room usages for VIP and groups. Reservations Agent Resume Examples. Average Airline Reservations Clerk salaries for job postings in Oklahoma are 8% lower than average Airline Reservations Clerk salaries for job postings nationwide. Below we've compiled a list of the most important skills for a reservation clerk. The average ticket clerk airline salary in United States is $40,476 or an equivalent hourly rate of $19. Performed night audit to balance daily funds expended/received. Provided customer service support to guests, and all patrons. They receive training from the businesses they represent, so they are proficient in both the information they relay to the customer and the technology they use in the job. Communicated all relevant information upward to the Reservation Manager, Supervisor or Front Office Manager. Here's how Guest Service is used in Reservation Clerk jobs: Audited daily transactions and process payments Responsible for providing quality guest service within the guidelines specified by management. Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations … Performed all general office procedures as assigned and provided excellent customer service for clients. This specialization introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud Platform, with a focus on Compute Engine. Average Airline Reservations Clerk salaries for job postings in Pennsylvania are 4% lower than average Airline Reservations Clerk salaries for job postings nationwide. Performed additional responsibilities of Night Auditor. Provided guest with accurate information regarding availability, accommodation types, transportation to and from hotels. Commanded hotel booking system to evaluate room availability and need and level of housekeeping service. Certified Travel Associate (CTA) or Certified Travel Counselor (CTC), preferred. Reservation Supervisor / Asst. Maintain a constantly busy front office organized and informative. Average Airline Reservations Clerk salaries for job postings in Washington, DC are 24% higher than average Airline Reservations Clerk salaries for job postings nationwide. Position also involved Received recognition for assisting the Provider Enrollment Department with enrolling out-of-state providers into the Florida Medicaid system and maintained SLA. In some industries, such as transportation businesses, the reservation clerk also checks in the customer’s baggage and directs him to the proper terminal. Assisted guests with completing their registration process and then assigned rooms accommodating special requests whenever possible. Front desk experience and customer services. 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