If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Unless you want a refund)." SBNation.com. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Terms at draftkings.com/sportsbook. 2020 CBS Broadcasting Inc. All Rights Reserved. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. 2023 Fortune Media IP Limited. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . Read more about our event cancelation policy. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. What are the consequences if I dont comply with these health and safety policies? Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Wheres that guaranteed refund? Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Stay home if you are sick and advise others to do the same. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. If you've purchased tickets, you'll . "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Explain your situation and why you wish to receive a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. But is StubHub legal? StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. It had already been disbursed to the sellers. 2023 Advance Local Media LLC. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. / CBS New York. Eli Lilly announced a cap on insulin costs. Please enter valid email address to continue. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Fax: 205.328.7234, 603 Duling Avenue StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. To learn more or opt-out, read our Cookie Policy. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. It depends on where they got those tickets. No. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. If sellers had events canceled, StubHub would. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. StubHub was pressing hard to get money. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Get browser notifications for breaking news, live events, and exclusive reporting. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. That may be the best way to protect you, the fan, from StubHub. Otherwise you will receive a voucher for 120% of your purchase price. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. In the past, cancellation prompted a full refund from the online ticket broker. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Always cover coughs or sneezes with a tissue or sleeve. The Associated Press. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. The credits are valid through the end of 2022. Market data provided by ICE Data Services. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Irvine, CA 92606. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Gambling problem? One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Kimmel says, legally, companies cant just change the rules due to COVID-19. Your donation today powers the independent journalism that you rely on. 2023 Cox Media Group. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Paul Sawers / VentureBeat . |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. [1]You already know that. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. This image from. Payouts delayed for events before COVID-19 shutdowns. Refunds will be equal to the original purchase price. First published on August 20, 2020 / 6:06 PM. But why is insulin so expensive in the first place? But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. All Rights Reserved. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The NHL suspended its season March 12. StubHub was pressing hard to get money. . I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Customers can choose to keep their credits if they like. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. However, UPS and retail fees will not be refunded. Your email address will not be published. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. If you sell they will reduce or waive the sellers fee. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Terms & Conditions. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. The agent will be able to grant you a refund if your scheduled event has been canceled. | NY Call 1-(888)-364-3065 |NYC Health Dept. They were really good. 3. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. In. Join us for a free, virtual event for International Women's Day on March 8! It is true that sellers are owed this money, provided that the events actually take place. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. 2023 CBS Broadcasting Inc. All Rights Reserved. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. We'll email you when an event is canceled. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. Worth to consider! If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. At regular volume, we can afford to take that risk. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Prefer a cash refund instead? For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Tel: 205.795.6588 Got our money back last week. Its no longer giving refunds, just coupons. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Get browser notifications for breaking news, live events, and exclusive reporting. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. There is no place on the website that says you have a time limit, but you do. All Rights Reserved. Did you find it helpful? The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Theyre not offering one and I cant make the new date. 2023 www.jsonline.com. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. Your email address will not be published. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Looking to sell? You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Are there rules to follow when attending an event? Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Avoid close contact with people who are sick. Log in to your StubHub account and click or tap Profile then Orders to view your event status. August 20, 2020 / 6:06 PM Legal Statement. Call 1-800-GAMBLER. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Community Rules apply to all content you upload or otherwise submit to this site. The organizers stuck to their no . If the event is canceled and not rescheduled, you will get a refund. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs.
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